Frequently Asked Questions

Who operates the FDN?

Furniture Donation Network is a social business platform operated by Recycling Lives – winner of The Queen’s Award for Enterprise: Sustainable Development for its focus on social, ethical and environmental issues.

There are hundreds of collection agents across the UK, consisting of local charities, social enterprises and not for profit organisations. Working to our terms and conditions, and abiding by our code of conduct, the Furniture Donation Network collection partners gain valuable revenue from the Furniture Donation Network collections to fund their ongoing work in the community.

What furniture can I donate?

You can donate any item of furniture that’s in a very good or excellent condition. Not much more to add, really!

The item I want to donate isn’t on the list, what do I do?

If the item of furniture you want to donate isn’t on our list, it’s probably just because we haven’t added it yet! Simply send us a short email and a photo the item of furniture to [email protected] and we’ll get in touch. Who knows, we might add your suggestion to the website, as well!

What do I do if my furniture isn’t in a very good condition?

All of our charity collection partners need charity furniture donations to be in very good or excellent condition so that they can pass them on to people who need them or sell them on to raise valuable funds for their future work. If you are unsure whether your items are good quality, please use the Bulky Waste service, which guarantees collection of furniture items, whether they’re damaged, broken dismantled or just too old and worn to be reused.

Who collects the furniture?

Furniture is collected by our network of collection partners, most of which are registered charities, not-for-profit organisations or social enterprises.

What do I have to do to prepare for the collection?

If possible, please make sure that your furniture items are on the ground floor of your property and can fit through the exit doors. It’s also a good idea to remove any ornaments or items that could get accidentally damaged during the furniture removal. Our collection teams can’t be held responsible for anything that gets broken, but they’re a helpful, friendly lot and will always do their best to be careful. They’re also happy to wear shoe covers for hygiene reasons, so just let them know!

I have a house full of furniture to donate - can I send a ‘bulk’ request?

In a way, yes. There’s no limit to the number of good quality furniture items you can donate to us - the more, the better, of course! The only thing we ask is that you still select items from the list so our charity collection partners know what they’re going to be picking up and can plan their schedule accordingly.

Can I drop furniture off?

Absolutely - very helpful of you! Before you do, you’ll just need to email us some clear photos of each item so that we can make sure they they’re in a very good or excellent condition. As we can’t accept broken or damaged furniture, this helps to avoid disappointment and wasted journeys!

Email your photos to [email protected] and we’ll get in touch with you!

What standards of service can I expect?

As a customer of Furniture Donation Network, you have the right to expect top quality service from the moment you make a booking until your charity furniture collection has taken place. That’s why we’ve created the Furniture Donation Network code of conduct. We can make sure that our standards never waiver, and you can see exactly what to expect from our team.

Where does the donated furniture go?

Many of our charity collection partners pass on donated furniture to people with the local community who need it. Other collection partners clean and restore furniture before selling it on, creating jobs for people from marginalised communities and valuable revenue to support their work.

I have a question that isn’t answered here. Is there someone I can talk to?

Absolutely! For further information on any aspect of Furniture Donation Network, please call 01772 566556, or email us at [email protected]

I have an upholstered item in great condition but with no fire safety labels. Can I still donate it?

Unfortunately not - for health and safety reasons, we can only accept upholstered furniture which has its original fire safety labels (Furniture and Furnishing Regs 1988) attached. This is a legal requirement, to make sure that the people who receive your furniture are safe.

If your item does not have the necessary labels, it won’t be able to be re-used, so please visit the Bulky Waste website instead.

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